At SHREE ENTERPRISES , we are committed to ensuring your satisfaction with our products. If you need to return or exchange an item, please review our policy below.
1. Eligibility for Returns and Exchanges
To be eligible for a return or exchange, the following conditions must be met:
- The item must be in its original condition, unused, and in the original packaging.
- The return or exchange request must be made within 30 days of the purchase date.
- A valid proof of purchase (invoice or receipt) must be provided.
2. Non-Returnable Items
The following items are not eligible for return or exchange:
- Custom or special-order items
- Items that have been used, modified, or damaged by the customer
3. Return and Exchange Process
1. Request a Return Authorization:
- Contact our customer service team at 7669001304 to request a Return Authorization (RA) number. Please provide your order number, item details, and reason for return or exchange.
2. Pack the Item:
- Securely pack the item in its original packaging, including all accessories, manuals, and documentation.
3. Ship the Item:
- Ship the item to the address provided by our customer service team. Please include the RA number on the outside of the package. Customers are responsible for return shipping costs, except in cases where the return is due to our error (e.g., incorrect or defective item).
4. Inspection and Processing:
- Once we receive the returned item, our team will inspect it to ensure it meets the return criteria. We will notify you of the approval or rejection of your return or exchange.
5. Refund or Exchange:
- If approved, we will process your refund or exchange within 10 business days. Refunds will be issued to the original payment method. For exchanges, we will ship the replacement item as soon as possible.
4. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [insert contact information]. We will arrange for a replacement or refund at no additional cost to you. Please provide photos and a detailed description of the issue.
5. Warranty Information
Some of our products come with a manufacturer’s warranty. Please refer to the product documentation for specific warranty details. For warranty claims, please contact the manufacturer directly.
6. Contact Us
If you have any questions or need assistance with your return or exchange, please contact our customer service team::
Email: Shreepvt961@gmail.com
Phone: 7669001304
Address: Floor No.: GROUND FLOOR
Building No./Flat No.: HOUSE NO. 286
Road/Street: A PART OF KHASRA NO. 77/7/2
Locality/Sub Locality: VILLAGE LADPUR
City/Town/Village: New Delhi
District: North West Delhi
Thank you for choosing SHREE ENTERPRISES. We value your business and are committed to providing the highest level of customer service.